General Terms and Conditions

Dill Apartments – Owner: Daniel Dill
Bahnweg 3
91785 Pleinfeld
Germany
Email: info@dill-apartments.de
Phone: +49 9144 3239831
VAT ID: DE325461594
Tax Number: 220/211/40574

I. Scope of Application

These General Terms and Conditions apply to all contracts for the temporary rental of apartments for accommodation purposes concluded between Dill Apartments – Owner: Daniel Dill, Bahnweg 3, 91785 Pleinfeld, Germany, hereinafter referred to as “Dill Apartments”, and third parties, hereinafter referred to as the “Guest”. They also apply to all further services and deliveries provided by Dill Apartments in this context.

The contract for the provision of an apartment for accommodation purposes is hereinafter referred to as the “Accommodation Contract”.

Use of the apartment by more persons than contractually agreed is not permitted. Subletting, re-letting or otherwise making the apartment available to third parties is prohibited without the prior written consent of Dill Apartments.

Use of the apartment for purposes other than accommodation, in particular for commercial purposes, events, photo shoots, filming or any other non-agreed purposes, requires the prior written consent of Dill Apartments.

The Accommodation Contract between Dill Apartments and the Guest is concluded upon receipt of a reservation confirmation. This confirmation may be issued in writing, by email, via the website, via a booking platform or in any other electronic form.

II. Booking and Contractual Partner

The contractual partner is the person making the booking. This person is liable for all obligations arising from the Accommodation Contract, including obligations relating to additional guests, fellow travelers or visitors.

The Guest is obliged to provide complete and truthful information when making the booking. This applies in particular to name, address, contact details, number of guests, length of stay and payment details.

Dill Apartments is entitled to request a valid identification document before or upon arrival as well as further booking-related evidence, where required.

III. Payment Terms

The agreed total price for the booked accommodation service must generally be paid in advance, unless otherwise agreed.

Payment must be made no later than the date specified in the booking confirmation or invoice. If payment is not made on time, Dill Apartments is entitled to withdraw from the contract after issuing a reminder and setting a reasonable deadline.

The Guest agrees that invoices are generally provided electronically, in particular by email or as a download. If the Guest requests postal delivery, this may result in a longer delivery time.

Any bank fees, payment service provider fees, chargeback fees or other costs caused by incorrect payment details, insufficient funds or chargebacks initiated by the Guest may be charged to the Guest, provided that the Guest is responsible for them.

IV. Prices and Services

The prices and services agreed at the time of booking apply. The details stated in the booking confirmation are decisive.

Only the services expressly listed in the booking confirmation are included in the agreed price. Additional services may be charged separately.

Dill Apartments is entitled to request a deposit or security payment if this was agreed upon at the time of booking or stated in the booking confirmation. The deposit serves to secure possible claims arising from damages, missing items, additional cleaning costs or other claims resulting from the stay.

V. Cancellation Policy

A confirmed reservation may be cancelled by the Guest in accordance with the cancellation conditions shown at the time of booking.

Unless otherwise agreed, the following cancellation conditions apply:

The Guest may withdraw from the contract free of charge up to 4 weeks before the agreed arrival date.

In the event of cancellation up to 14 days before the agreed arrival date, the Guest is obliged to pay 50% of the contractually agreed total price.

In the event of cancellation less than 14 days before the agreed arrival date or in the event of no-show, the Guest is obliged to pay the contractually agreed total price, less saved expenses where required by law.

The Guest reserves the right to prove that Dill Apartments has suffered no damage or significantly lower damage. Dill Apartments reserves the right to prove higher damage.

Cancellations must be made in text form, for example by email. The relevant time for the cancellation is the time at which the cancellation notice is received by Dill Apartments.

In the event of a refund, any payment, bank or transaction fees already incurred may be deducted from the refund amount, provided that these were not caused by Dill Apartments.

VI. Arrival and Departure

The booked apartment is available to the Guest from 3:00 p.m. on the day of arrival.

On the day of departure, the apartment must be fully vacated and properly returned by 10:00 a.m. at the latest.

Early check-in or late check-out can generally not be guaranteed. If this is possible in individual cases, it is only available by prior arrangement and written confirmation from Dill Apartments. There is no contractual entitlement to early check-in or late check-out.

If keys, access cards, transponders or other access devices have been handed over, they must be returned no later than upon departure in accordance with the instructions of Dill Apartments or deposited at the agreed location.

If a key, access card, transponder or other access device is lost or not properly returned, Dill Apartments may charge the Guest for the costs of replacement, blocking, exchange or other necessary measures. This also includes the costs of replacing locks or locking systems where this is necessary for security reasons.

VII. Guest Obligations During the Stay

The Guest undertakes to treat the apartment, furnishings, technical devices, inventory as well as jointly used rooms, facilities and installations with care and respect.

The Guest must ensure sufficient ventilation, appropriate heating and responsible use of water, electricity and other resources.

Upon moving into the apartment, the Guest is obliged to check the apartment for visible defects, damages or missing items and to notify Dill Apartments immediately of any complaints.

All damages, defects or malfunctions occurring during the stay must be reported to Dill Apartments immediately.

When leaving the apartment, doors and windows must be closed and lights, stove, oven, water sources and non-essential electronic devices must be switched off.

VIII. Before Departure

Before departure, all electronic devices must be switched off. This does not apply to devices that must remain in continuous operation, such as refrigerators, freezers or routers.

All windows and doors must be closed.

All waste must be disposed of in the containers provided for this purpose. The available waste separation and disposal systems must be observed.

Used cooking utensils, dishes, cutlery, pots, pans and other kitchen items must be washed and left in proper condition.

If the apartment is returned contrary to these requirements, additional cleaning costs may be incurred and charged to the Guest.

IX. Quiet Hours, Parties and Events

The Guest must show consideration for neighbors, other guests and residents at all times.

Quiet hours apply from 10:00 p.m. to 8:00 a.m. During this time, noise, loud music, loud conversations, disturbing sounds and other disturbances must be avoided.

Parties, celebrations, bachelor/bachelorette parties, events or similar gatherings are not permitted in the apartments, shared areas or on the property.

In the event of violations, Dill Apartments is entitled to terminate the stay with immediate effect. In this case, amounts already paid will not be refunded, provided that the Guest is responsible for the violation.

In the event of an unauthorized party, celebration, event or significant disturbance of the peace, Dill Apartments is entitled to charge the Guest for the resulting additional cleaning, repair, service and loss-of-rent costs. Dill Apartments may claim lump-sum damages in the amount of EUR 500.00 for this purpose. The Guest reserves the right to prove that no damage or significantly lower damage has occurred. Dill Apartments reserves the right to prove higher damage.

X. Non-Smoking Policy

All Dill Apartments are non-smoking apartments.

Smoking is not permitted anywhere inside the apartment. This also applies to e-cigarettes, vaporizers, shishas and comparable smoking or vapor products insofar as they may cause odors, residues or impairments.

If a balcony, terrace or other outdoor area is available, smoking is only permitted there with doors and windows closed, unless expressly prohibited on site.

In the event of violations of the smoking ban, Dill Apartments is entitled to charge the resulting additional cleaning, odor neutralization, repair and loss-of-rent costs. Dill Apartments may claim lump-sum damages in the amount of EUR 250.00 for this purpose. The Guest reserves the right to prove that no damage or significantly lower damage has occurred. Dill Apartments reserves the right to prove higher damage.

XI. Pets

Pets are generally not permitted unless a different written agreement has been made with Dill Apartments.

Bringing pets without permission constitutes a breach of the Accommodation Contract. In this case, Dill Apartments is entitled to charge additional cleaning, disinfection, repair and loss-of-rent costs.

Dill Apartments may claim lump-sum damages in the amount of EUR 500.00 for this purpose. The Guest reserves the right to prove that no damage or significantly lower damage has occurred. Dill Apartments reserves the right to prove higher damage.

XII. Visitors and Additional Guests

Visitors are only permitted with prior approval from Dill Apartments.

Overnight stays by visitors or additional persons who are not part of the booking are not permitted without prior written approval.

The booking Guest is liable for the conduct of their fellow travelers and visitors. This applies in particular to damages, violations of the house rules, disturbances of the peace and other breaches of duty.

XIII. Prohibited Uses and Activities

Any unlawful use of the apartment is prohibited.

This applies in particular to drug use, drug trafficking, prostitution, commercial use without approval, criminal acts and activities that violate applicable law, official requirements or public order.

Dill Apartments is entitled to terminate the stay immediately and inform the competent authorities in the event of such violations.

XIV. Damage, Theft and Guest Liability

The Guest is liable in accordance with statutory provisions for damages culpably caused by the Guest, their fellow travelers or visitors.

This includes in particular damage to the apartment, furniture, inventory, technical devices, keys, access devices, shared facilities, parts of the building, outdoor areas and third-party property.

In the event of damages exceeding normal use, missing items or theft, Dill Apartments is entitled to charge the Guest for the damage incurred and the expenses required to remedy it. This may also include cleaning costs, repair costs, replacement costs and loss of rent, provided that such loss was caused by the damage.

The Guest is advised to maintain valid private liability insurance for the duration of the stay, covering rental and property damage to rented rooms and damage to inventory. The absence of such insurance or the insurer’s refusal to cover a claim does not affect the Guest’s personal liability.

XV. Liability of Dill Apartments

Dill Apartments is liable for damages resulting from injury to life, body or health in accordance with statutory provisions.

For other damages, Dill Apartments is liable only in cases of intentional or grossly negligent breach of duty. In cases of simple negligence, Dill Apartments is liable only for the breach of essential contractual obligations, the fulfillment of which is necessary for the proper performance of the contract and on whose compliance the Guest may regularly rely. In this case, liability is limited to the foreseeable, contract-typical damage.

Dill Apartments accepts no liability for lost, forgotten or unattended personal belongings of the Guest, unless the loss is due to intentional or grossly negligent conduct by Dill Apartments.

XVI. Lost Property

Personal items found in the apartment after departure will only be stored for a reasonable period of time.

Return shipment will only be made at the Guest’s request and against reimbursement of shipping and handling costs. Dill Apartments is not liable for loss or damage during shipping unless Dill Apartments is responsible for such loss or damage.

XVII. Termination of the Accommodation Contract for Good Cause

Dill Apartments is entitled to terminate the Accommodation Contract extraordinarily for good cause.

Good cause exists in particular if:

1. force majeure or other circumstances beyond the control of Dill Apartments make performance of the contract impossible,
2. the apartment was booked by providing misleading or false information regarding essential facts,
3. the Guest, fellow travelers or visitors violate essential contractual obligations or house rules,
4. the use of the apartment endangers smooth business operations, safety, other guests, neighbors, residents or the reputation of Dill Apartments,
5. the purpose or reason for the stay is unlawful,
6. unauthorized subletting, re-letting or transfer to third parties takes place,
7. a due payment is not made despite a reminder and a reasonable deadline.

Dill Apartments will inform the Guest immediately of the exercise of the right of termination.

In the event of justified extraordinary termination by Dill Apartments, the Guest has no claim for damages. Any payment claims already accrued by Dill Apartments remain unaffected.

XVIII. House Rules

The current house rules of Dill Apartments form part of the Accommodation Contract.

The Guest undertakes to comply with the house rules and to ensure that fellow travelers and visitors also observe them.

In the event of contradictions between these General Terms and Conditions and the house rules, these General Terms and Conditions shall prevail unless expressly agreed otherwise.

XIX. Data Protection

Dill Apartments processes the Guest’s personal data exclusively in accordance with statutory provisions.

Further information on the processing of personal data can be found in the privacy policy of Dill Apartments, which is available on the website or upon request.

XX. Dispute Resolution

Dill Apartments is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

XXI. Final Provisions

Amendments and additions to the Accommodation Contract, the booking confirmation or these General Terms and Conditions must be made in text form, where legally permissible.

Unilateral amendments or additions by the Guest are invalid.

The place of performance and payment is, where legally permissible, the registered office of Dill Apartments.

If the Guest is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction is the registered office of Dill Apartments. The same applies if the Guest has no general place of jurisdiction in Germany or moves their residence or habitual place of residence abroad after conclusion of the contract.

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of the country in which the Guest has their habitual residence remain unaffected, provided that they are legally applicable.

Should individual provisions of these General Terms and Conditions be or become invalid or void, the validity of the remaining provisions shall remain unaffected. The statutory provisions shall apply in place of the invalid or void provision.

Version: June 2026